Frequently Asked Questions

Ordering

How do I become a member and receive my regular discount?

You can become a member by filling in your personal details in the membership section with your first order.

Can I get further discounts if I recommend a friend?

From time to time we offer promotional discounts, please see our website for further information.

Can I order by telephone or email?

Yes email us at sales@fdflowers.co.uk and you can order over the telephone, call 01279 874 811.

Yes you can order by telephone. Please call us on 01279 874 811. Alternatively, you can email us at sales@fdflowers.co.uk should you have any queries and a member of our team will reply as soon as possible. We do not recommend you send payment details via email as they are not encrypted and could be intercepted.

Can I order from abroad to send to a UK address?

Yes you can order from abroad via credit card or call 01279 874 811, where we can take your order over the phone. We accept Visa and Mastercard, which will be charged in Sterling Currency at the current conversion rate at that time.


Payment

Can I pay by cash or cheque?

As we are an online company this is not possible. We are based in Takeley, Essex and in the near future orders can be collected in person, where we will be able to take cash orders.


Security and Data Privacy

Is the Fredericks of London website secure?

Yes, our site is accredited as secure by Geotrust.

Will Fredericks of London sell or share my private data?

No, we will not share your personal information with anyone. When you become a member you will receive newsletters and emails, should you want to opt out of this just let us know, via email to sales@fdflowers.co.uk.


Delivery

Do the flowers come in a vase?

Some flowers come with a vase, if there is a picture with a vase it will state vase not included or vase included.

How are the flowers packaged?

Our flowers are carefully packaged using a variety of materials, these include gift wrap paper, cellophane wrap, raffia and ribbon. Some products such as hand tied bouquets come in water gel. Deliveries to further destinations are wrapped beautifully with water gel in a large gift box to protect them in transit.

Can I have flowers delivered to business addresses and hospitals?

Yes, we deliver to business addresses and hospitals. To ensure flowers reach the individual, it is your responsibility to provide full accurate information about the recipient in hospital, such as their full name, ward number and full hospital address. You need to check weather the hospital allows flowers to be delivered. Business addresses require full name and full business address and any further delivery instructions can be added upon purchase of your products.

Can I send flowers anonymously?

Yes you can send flowers anonymously. All information provided by the sender is kept anonymous, under Data Protection. The recipient will see the card message, if you choose to send one. If you would like them to know who the flowers are from you can add your name to the message.

Can delivery be guaranteed on a specific Date?

We can deliver on a specific date, except for public holidays and Sundays (See section 4). Under extreme circumstances beyond our control, some orders cannot be fulfilled on the same day, such as extreme weather, flood or industrial action. As a result, please acknowledge that delivery will be completed as near as possible to your chosen delivery date.

What are you shipping delivery policies and charges?

We at Fredericks of London offer 100% satisfaction guarantee. We are not responsible for extreme weather conditions, floods or industrial action. If any problems/damages should occur we will resend at a convenient time.

What happens if there is no one to receive the delivery?

Should the recipient not be home when we deliver, we will leave the flowers in a secure place on the property. We will leave the flowers with neighbours if this is not possible and a card left at the recipients address letting them know where the flowers have been left. In case of a courier delivery a courier will leave a note and deliveries may need to be picked up from the local depot.


Tracking my order

How do I find the status of my order?

You can track your order by contacting us during business hours Monday to Friday 9 to 5.